Returns & Exchanges
Due to the perishable nature of our chef-prepared meals, we are unable to accept physical returns, but we are committed to ensuring your satisfaction through our Performance Guarantee. If your order arrives damaged or fails to meet our quality standards, please contact us within 7 days for a full refund or replacement.
Document the Issue
Take clear photos of the shipping box, the meal packaging, and the product labels to help our quality control team investigate the concern.
Submit a Request
Email our support team at [email protected] with your order number and the photos of the affected items.
Quality Review
Our culinary success team will review your submission within 24 to 48 hours to determine the best resolution for your specific case.
Refund or Replacement
Once approved, we will either issue a credit to your original payment method or ship out a fresh set of meals at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing